Service Hero

Franklin Service Hero

Shayne Thomson from Froggies Fruit and Veg shop goes the extra mile to make his customers feel looked after.  The business that he and his French wife 'Froggie', took over in April has continued to thrive due to the expansion of new products, and continual quality service.  Shayne says the key to customer service for him, is pleasing people and […]

Service Hero – Geoff Dickey

Just Great Cars Manukau Road, Pukekohe Geoff Dickey, owner and operator of Just Great Cars, is one who likes to stay clear of the limelight. Most would recognise Geoff as the man behind 'Franklin Says Thanks', where he acknowledges unsung heroes of the community who go above and beyond what is expected of them.  The Post has received nominations for […]

Franklin Service Hero- The Sugar Shed

Those with a sweet tooth and flair for the artistic will know Pukekohe’s Sugar Shed. The dessert shop celebrated their third birthday in August, which Debbie Penhale and Fiona Logie say is an awesome achievement. Debbie says she enjoys letting people think about what they want to eat, rather than hurry them to decide and not be happy with their […]

Service Hero – Cafe Karma

The moment you walk in the door of Cafe Karma, you are greeted with a beaming smile, from one of the pleasant staff members. The owners Josephine and Eric, have done a great job choosing their staff, and it makes the place run very smoothly. You can see that they truly enjoy each other’s company, and enjoy working there and […]

Franklin Service Hero

Lilly Chhour is one of the newest members to join the Vodafone store on King Street Pukekohe. Passionate about customer service, Lilly enjoys greeting people with a smile. “I applied for the job originally, because it was a customer service role,” she says. “I enjoy speaking to customers and building relationships with new people.” When asked what the key to […]

Service Hero – Tuakau Quality Meats

Tuakau Quality Meats George Street, Tuakau Jim, Jo-Ann and Bevan Smythe Tuakau Quality Meats offer more that just great, New Zealand products. They are known to offer service with a smile! Run by Jim, Jo-Ann and son, Bevan, the family have a great reputation for going the extra mile, including cutting your roasts to ensure they will fit into your crock pot. Jim has […]

Franklin Service Hero – Scent, Pukekohe

If you haven’t smelt the store while walking down King Street, then you are missing out. The shop, as you may gather from its name, sells sweet-smelling products, from soaps to flowers. Denise Fairburn and her husband John have been owners and operators of Scent for four years. “I happened to mention I’d like to have a florist shop,” Denise says. Then, […]

Franklin Service Hero

Maree Furniss The Butcher’s Shop Café – Patumahoe Maree Furniss has been owner-operator at the Butcher’s Shop Café for five years. It’s the second café she has started, the first being St Margaret’s café in Karaka. The Patumahoe local loves her job and is thankful for the community and support the locals give her. “I have the most amazing support […]

Franklin Service Hero

Kaine Butcher the friendly and helpful face the Fruit & Vege Shack in and has nominated as this week’s Service Hero. This is the produce shop that Kaine established the area, and says that he enbeing able to quality, locally supplied produce to the community. The born and bred local says customer service is the most important thing you can […]

Franklin Service Hero

Murray and Heather Kemp Murray Kemp Auto’s, Waiuku Murray and Heather Kemp are the husband and wife team behind theWaiuku business, Murray Kemp Autos, who are renowned for their great customer service. our very own was to experience this for herself last Wednesday, when she suddenly broke down in the middle of Deed’s carpark. Not only did Heather offer calming […]